Staff Software Engineer

Part of the System Engineering team, the position involves providing, at Software level, Rolling Wireless product expertise, system integration knowledge, SW development skills and SW coordination to support one or all of our team activities: Pre Sales / Customer support / Advanced engineering activities.

Support the technical part of the RFI/RFQ project along with Sales and Marketing teams.

• Help our customers for any reported questions, issues, requirements related to Software and monitor the tasks through our database.
• Work on Proof of Concepts (POCs) and new/advanced technology presentations in synchronization with Marketing team. AE may work on Pre Sales, Customer Project in Execution and Advanced Engineering activities. % is given as an indication of the possible workload and will balance depending on objectives:

Pre-Sales activity (20-30%):

• Perform demonstrations of features and products proposed by RWS.
• Support questions/ requirements reported by customers in RFI/RFQ phases, liasing with Project/Sales/Marketing teams.
• Support customers in pre-RFI/RFQ phase building their Proof of Concepts based on Rolling Wireless products.

Customer Project Execution phase (50-60%):

• Receive technical requests reported by customers, clarify the requests and identify what the real question/issue is.
• Set pertinent reproduction scenario of the issue reported by the customer and confirm if it is customer design or RWS core platform related issue.
• Investigate issues/questions in close collaboration with other team/R&D engineers and provide the most optimized solution to customer.
• Communicate investigation progress at regular intervals to the Customer.
• Provide detailed explanations to the customer of what the problem was, and which solution has been implemented.
• Chair conference calls / meetings with different parties (R&D, Sales, Customers) to coordinate information sharing and/or improve investigation.
• Regular reporting for SW investigations progress to internal/external interfaces and escalation to hierarchy.

Advanced Engineering (20-30%):

• Return of Experience: Update/create all relevant documentation to improve customer experience and prevent future customer issues.
• Design, develop and showcase Proof of Concepts based on Rollingw Wireless products.
• Contribute to the continuous knowledge database generation (Application Notes , videos, webinars,..) for guiding the customers with Rolling Wireless product key features / wireless technology expertise.
• Perform workshops or/and training sessions to customer development teams.
• Proactively self-training on new technologies that will appear/be used in our market and by our customers.

Engineering degree or equivalent

• Experience working with remote teams and in an international environment.
• Experience and autonomy in issues investigation/resolution.

• Customer-oriented and collaborative mindset.
• English Mandatory.
• Ability to prioritize multiple customer requests.
• Proactively follow new cellular technologies trend and self-train on main subject in advance.
• Excellent problem-solving skills.
• Analytical and synthesis skills.
• Skills in documentation writing/review.
• Empathic customer support approach : listen, understand, and help customers, respectfully handling high pressure escalation situations.
• Collaborative and teamwork approach.
  
  

Technical skills :

• Knowledge in C / C++.
• Knowledge in Linux distributions (Yocto environment, …), generic components (RootFS, Network/IP, …) and working environment (Github,…).
• Knowledge in Linux bootloader/Kernel (including BSP/Drivers).
• Knowledge in Applicative Frameworks (Legato, TelAF, TelSDK,…).
• Overview about security and vulnerabilities of Linux systems.
• Knowledge in telecom system (2G, 3G, 4G and 5G) and telecom specificities (TCP/IP, VolTE/VoNR , QoS, IMS, …).
• Overview in eCall, GNSS, Wifi and CV2X solutions.
• Skills in SW/HW investigation procedures (FTA/FA/RMA).