In accordance with the Rolling Wireless quality policy, we carefully listen to our customers and ensure their satisfaction by striving to exceed their expectations for quality, value and responsiveness. The outputs of all our processes are designed to meet the needs of the customer and ensure customer satisfaction.
To ensure continuous improvement, we measure customer satisfaction in annual customer survey workshops and with frequent transactional satisfaction surveys.
Annual customer workshops
Every year, we organize live customer survey workshops with our customers to discover what they think about the quality of the relationship, the support we provide, our responsiveness and ability to meet deadline, our ability to innovate, and many other subjects.
After every product delivery, and when a technical or quality support ticket has been closed, we send a transactional satisfaction survey with the purpose of collecting frequent, targeted feedback.