In accordance with the Rolling Wireless quality policy, we carefully listen to our customers and ensure their satisfaction by striving to exceed their expectations for quality, value and responsiveness. The outputs of all our processes are designed to meet the needs of the customer and ensure customer satisfaction.
To ensure continuous improvement, we measure customer satisfaction in annual customer survey workshops and with frequent transactional satisfaction surveys.
Every year, we organize live customer survey workshops with our customers to discover what they think about the quality of the relationship, the support we provide, our responsiveness and ability to meet deadline, our ability to innovate, and many other subjects.
After every product delivery, and when a technical or quality support ticket has been closed, we send a transactional satisfaction survey with the purpose of collecting frequent, targeted feedback.
Our quality policy is designed to guarantee the safety, reliability and quality of our products and services, and to ensure the satisfaction and trust of our customers, partners, and suppliers.
Rolling Wireless is a fabless company. Our automotive NADs are produced by our manufacturing partner Flex Ltd. in its IATF 16949-compliant facility in Suzhou, China Mainland.
Rolling Wireless is committed to developing a clear strategy for social and environmental responsibility that includes all aspects of our operations.
Third-party certification bodies provide independent confirmation that Rolling Wireless and our manufacturing partner meet the requirements of all relevant global quality standards.
Our automotive quality processes include Failure Analysis and 8D, Advanced Product Quality Planning (APQP), Automotive Production Part Approval Process (PPAP), and more.