Our quality policy is designed to guarantee the safety and quality of our products and services, and to ensure the satisfaction and trust of our customers, partners, and suppliers.
It reflects our commitment to manufacturing and selling safe, innovative products in a sustainable manner and in accordance with the ethics and regulations in force.
We listen to our customers carefully and ensure their satisfaction by striving to exceed their expectations for support, quality, cost and responsiveness in order to grow our business.
We promote a culture of continuous improvement that values safer and more reliable products through execution, innovation, integrity and teamwork throughout the organisation.
We work with our partners and suppliers to strengthen the quality chain and provide differentiating value in our products.
Our comprehensive quality guidelines are designed to quickly address and resolve any Quality related Requests or issues that may arise, from RFQ answering to product and process change notices to timely resolution of customer issues and complaints.
Rolling Wireless provides detailed Customer Process Guidelines (CPG) for the industrial assembly of our NADs on an application. We also provide a CPG service to ensure successful handling of the units on our customers’ production floors.
Rolling Wireless and our suppliers are committed to continual improvement of delivered product quality, as well as supply chain sustainability and effectiveness. As a result, we may need to modify, update, or discontinue products or manufacturing processes.
Rolling Wireless complies with the requirements for timely notification in the J-STD-046 standard. Consistent with this industry standard, customers will be notified of major changes which affect the form, fit, or function, or which adversely affect the quality or reliability of the product. Customers may or may not be notified of minor changes, depending on the agreed requirements between customer and Rolling Wireless.
Rolling Wireless provides the following information in our PCN documents:
Additional information on the PCN process is provided in our General Quality Guidelines.
Rolling Wireless strives to minimize product disruption, but discontinuation of products is sometimes necessary and needs to be managed.
Our product discontinuation process complies with the J-STD-048 standard. We allow 12 months for the last order, and an additional 6 months for final delivery of end-of-life products.
An accelerated process may be needed in some rare circumstances. If this occurs, we will communicate the last time buy and final ship dates to affected customers.
Product end of life notifications include: