Customer Program Manager (Contractor)

Rolling Wireless is an international company with more than 20 years of experience in developing cellular modems and software for automotive market. We are worldwide the largest 2nd Tier supplier of cellular modems to the automotive industry.

Working at Rolling Wireless is joining a multicultural team at a high-growth organisation.

Position / Assignment Purpose

Part of the System Engineering team, and reporting to the Director System Engineering, this part-time position involves being the technical reference and point of contact of prospects/customers. She/He participates in the Pre-sales activity, support Sales to manage RFI/RFQ projects. After the award, She/He leads the execution phase in synchronization with the internal stakeholders. She/He supports Quality after SOP to manage PCN, FA, ...

  • Collaborate closely with regional Sales for biz dev programs
  • Organize and manage the technical part of RFI/RFQ projects in support of Sales and Marketing
  • Provide first technical support to customer from Pre-sales, execution to after SOP activities
Key Accountabilities / Statement of Work
The CPM will handle Business Opportunity and/or Customer Project in Execution. % is given as an indication of the possible workload and will balance depending on objectives: 

1. Business Opportunity Development (30-60%)

  • With Sales and PMM, identify potential customer projects in the region and the organization resources/competencies that are required to get design-win
  • Be ready to present the roadmap, manage features demo with internal support, get requirements from customers to share with Marketing
  • Foster and develop a positive working relationship with technical stakeholders at prospects/customers to get information on new projects, highlight the RWS advantages and streamline the development phase (RFQ answers, technical workshop, …)
  • As part of the Tiger Team, organize and manage the technical part of the RFQ project and lead the technical communication with customer in collaboration with Sales, Product Marketing, and R&D.
  • Share all the relevant information to move the project from RFQ to Execution (RFQ answer, Customer expectation, Planning, …)

2. Execution Phase (60%-30%)

  • Be the customer voice withing the company and the company’s voice to the customer
  • Clarify the projects objectives with the customer, manage the SoW and define the way to work with the customer
  • Plan, lead and track project realization from specification, feasibility to mass production and field deployment on customer side by applying adequate standard processes and declination
  • Drive troubleshooting, Q&A, change request and service request with the relevant people
  • Control project execution through appropriate indicators (Milestones, Tickets status, activity on the project, …)
  • Pro actively animate and federate project team around customer expectations in accordance with Product management
  • Synchronize with Product Management, R&D, Quality and Sales the actions plan and the communication to customers
  • Identify and manage risks related to project
  • Regular project report to interface and escalation hierarchy

3. Support Consolidation (10%)

  • Gathering the voice of customers, capture automotive use cases & trends
  • Provide Rolling Wireless all relevant information about the application(s) evolution of the prospects/customers (component content, system requirements development, new products requirements, integration strategy, competition, etc.)
  • Assist in product trainings, workshops, product demonstration
  • Comply and contribute to quality improvement policy defined at corporate and direction level. Systematically use projects, actions return of experience to propose and implement, when applicable, continuous improvement plan
Required Education
Engineering degree
Required Experience
  • 7+ years’ experience in embedded/automotive projects
  • Experience in project management (transversal management)
  • Experience working with remote teams and in an international environment
  • Experience with local carrier certification
  • Customer-oriented and collaboration mindset
  • English mandatory
Required Skills and Competencies

Technical skills:

  • Overview in Linux system (Yocto environment, GitHub…) and generic components (RootFS, Network/IP, …)
  • Overview about security and vulnerabilities of Linux system
  • Knowledge in telecom system (2G, 3G and 4G), and in telecom specificities (SMS, TCP/IP, VolTE, QoS, IMS, …)
  • Overview in eCall and GNSS solutions
  • Skills in SW/HW investigation procedures (FTA/FA/RMA)        
  • Experience and autonomy in issues investigation/resolution

Project Management skills:

  • Organized, rigorous
  • Good skills in documentation writing/review
  • Skills and capabilities in coordination and allocation of software tasks for support/development within a team of SW engineers
  • Experience with SW quality processes to ensure best practices usages
  • Synthesis mind, and reporting skills
Employment type
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