Customer Program Manager

Part of the System Engineering team, and reporting to the Director System Engineering, the position involves being the technical reference and point of contact for prospects/customers. She/He participates in the Pre-sales activity, support Sales to manage RFI/RFQ project. After the award, She/He leads the execution phase in synchronization with internal stakeholders. She/He supports Quality after SOP to manage PCN, FA, ...

• Collaborate closely with regional Sales for biz dev programs
• Organize and manage the technical part of RFI/RFQ projects in support of Sales and Marketing
• Provide first technical support to customer from Pre-sales, execution to after SOP activities
• Local carrier support, support NAD certification for carrier TA, local regulation compliance

1. Business Opportunity Development (30-60%)

• With Sales and PMM, identify potential customer projects in the region and the organization resources/competencies that are required to get design-win.
• Be ready to present the roadmap, manage features demo with internal support, get requirements from customers to share with Marketing.
• Foster and develop a positive working relationship with technical stakeholders at prospects/customers to get information on new projects, highlight the RWS advantages and streamline the development phase (RFQ answers, technical workshop, …)
• As part of the Tiger Team, organize and manage the technical part of the RFQ project and lead the technical communication with customer in collaboration with Sales, Product Marketing, and R&D.
• Share all the relevant information to move the project from RFQ to Execution (RFQ answer, Customer expectation, Planning, …)

2. Execution Phase (60%-30%)

• Be the customer voice withing the company and the company’s voice to the customer.
• Clarify the projects objectives with the customer, manage the SoW and define the way to work with the customer.
• Plan, lead and track project realization from specification, feasibility to mass production and field deployment on customer side by applying adequate standard processes and declination.
• Drive troubleshooting, Q&A, change request and service request with the relevant people.
• Control project execution through appropriate indicators (Milestones, Tickets status, activity on the project, …).
• Pro actively animate and federate project team around customer expectations in accordance with Product management.
• Synchronize with Product Management, R&D, Quality and Sales the actions plan and the communication to customers.
• Identify and manage risks related to project.
• Regular project report to interface and escalation hierarchy.

3. Support Consolidation (10%)

• Gathering the voice of customers, capture automotive use cases & trends.
• Provide Rolling Wireless all relevant information about the application(s).
• Evolution of the prospects/customers (component content, system requirements development, new products requirements, integration strategy, competition, etc.).
• Assist in product trainings, workshops, product demonstration.
• Comply and contribute to quality improvement policy defined at corporate and direction level. Systematically use projects, actions return of experience to propose and implement, when applicable, continuous improvement plan.
• Local carrier/regulation certification support.

• 7+ years’ experience in embedded/automotive projects
• Experience in project management (transversal management)
• Experience working with remote teams and in an international environment
• Experience with local carrier certification
• Customer-oriented and collaboration mindset
• English mandatory

Technical skills:

• Overview in Linux system (Yocto environment, GitHub…) and generic components (RootFS, Network/IP, …)
• Overview about security and vulnerabilities of Linux system
• Knowledge in telecom system (2G, 3G and 4G), and in telecom specificities (SMS, TCP/IP, VolTE, QoS, IMS, …)
• Overview in eCall and GNSS solutions
• Skills in SW/HW investigation procedures (FTA/FA/RMA)        
• Experience and autonomy in issues investigation/resolution

Project Management skills:

• Organized, rigorous
• Good skills in documentation writing/review
• Skills and capabilities in coordination and allocation of software tasks for support/development within a team of SW engineers
• Experience with SW quality processes to ensure best practices usages
• Synthesis mind, and reporting skills.